With the rapid development of artificial intelligence technology, more and more service robots have gradually entered thousands of households, accompanying, educating, cleaning... Service robots can be described as omnipotent and become an indispensable part of family life. . We can intuitively feel that the hot service robot market is becoming the explosion of artificial intelligence and robots.
Compared to industrial robots, service robots are a young member of the robot family. Despite this, the range of applications for service robots is very broad. At present, service robots are widely used in transportation, cleaning, security, rescue, and monitoring.
Service robots include home service robots and professional service robots. Among them, special service robots refer to robots operating in special environments, such as nuclear power plant accident detection and processing robots, polar scientific research robots, anti-terrorism anti-riot robots, military robots, rescue robots, etc.; home service robots refer to robots that serve people, such as Helping the disabled robot, rehabilitation robot, cleaning robot, nursing robot, medical robot, educational entertainment robot, etc.
Due to the special nature of professional service robots, they are not well known to the public. Relatively speaking, home service robots are everywhere. At present, home service robot companies have sprung up, and a large number of service robot products have begun to enter the market. People are also exposed to more home service robots online and offline, which is beneficial for better and faster development of home service robots. However, due to the uneven R&D team and R&D level of each company, the degree of intelligence and product form of the robot are directly different. After the industry reshuffle in recent years, some excellent service robot companies have gradually emerged from the surface and appeared in the public's field of vision.
According to the "GGR: Global Service Robot Enterprise TOP30 Enterprise List" recently launched by the Institute of Advanced Research and Development Robotics, 10 Chinese companies, 8 in the US, 6 in Japan, 2 in the UK, 1 in Korea, and 1 in Canada. One in Israel and one in France. Among the TOP10 companies, two Chinese companies are on the list, while Cobos ranks fourth in the world and the first in the country.
"Wangbao" entry bank incarnation lobby managerNow, at home and around the world, people talk about the field of service robots. No one will know about Cobos robots. Their cleaning robots and commercial robots have been well received by the public and are widely used in life. Go in various scenarios. Compared with the Cobos sweeping robot “Ground Treasureâ€, the window cleaning robot “window treasure†and the air purification robot “Sui Baoâ€, its public service robot “Wangbao†is more attractive due to its cute appearance and voice interaction ability. Loved by people. Therefore, "Wangbao" has also got more opportunities to show up in front of the public.
In 2015, “Wangbao†was on fire. At the time, the "friends" of the friends in the circle of friends and the "Little Dragons" of CCB were actually "Wangbao", and she also went to CCTV and filmed the American TV series. It was really busy. Especially in the bank hall, “Wangbao†became a professional lobby manager, providing professional banking service consultation for incoming customers, and can directly handle some banking business. This is undoubtedly providing users with a more convenient business channel, and the interesting "Wangbao" also brings a different service experience to users, which greatly increases the user's viscosity for the bank.
As a result, banks have clearly become the most widely used scenario for “Wangbaoâ€, and Cobos is accelerating cooperation between major banks. Recently, Cobos and the Ping An production line have further cooperated to accelerate the implementation of the Ping An Property & Casualty 3.0 strategy. Therefore, there will be more “Wangbao†business services in Ping An Bank in the future.
The first cooperation between Cobos and Ping An Property & Casualty began in July 2016. At that time, Ping An Property & Casualty has officially opened the 3.0 era. While actively cooperating with the Group's internal and external partners, it also pays great attention to the application of modern technology. As a high-tech product, Cobos public service robot Wangbao is in line with such a demand, the incarnation of insurance robot "Xiao'an" settled in the Ping An Property Insurance Chongqing Grand Hall store.
The intelligent product of robots is particularly compatible with the Ping An Property & Casualty 3.0 strategy. The two are interactive and integrated in practical applications, and bring significant results. In the short period of six months, Ping An Property & Casualty Co., Ltd. has a robotic Wangbao in dozens of key cities and districts in Beijing, Qingdao and Shenyang.
"Three-step" cooperation mode, step by step, mutual benefit and win-winAt the beginning of Coopers' cooperation with Ping An Property and Casualty, the “three-step†model has been proposed. The cooperation between the two parties is divided into three phases, each of which will upgrade the functions and services of the robot. With the deepening of the application and the improvement of technology, the robot's understanding of the industry is more comprehensive, and the functions and services realized will be more perfect.
In the current stage of cooperation, the robot Wangbao has become a small assistant to the Ping An Property and Casualty Store. It is not only well qualified for the basic work of welcoming guests, consulting, printing and taking orders, but also scanning customers and insurance products. The promotion and other active marketing work has played a prominent advantage: on average, each robot can receive more than 2,000 customers per month for each property insurance store, marketing insurance products 400 times, more than 200 successful times, and the marketing success rate is 50%. In these marketing work results, the "good car owners" App download is particularly significant, with a success rate of up to 60%.
As the cooperation continues to deepen, the second phase of Cobos will also develop customized applications for robots. For example, the custom robot calling system, after entering the customer queuing information in the property insurance store, the robot will feedback the queuing progress; connect the robot with the TV in the store to realize the synchronous push of the specified content on the robot screen and the TV screen; Applications, conducting surveys, implementing online appointments, etc., will soon be implemented one by one.
In the third phase of the future, the robot will also conduct online delivery, correction and payment for the Ping An Property and Casualty Insurance System, realize intelligent business handling, and help Ping An Property and Casualty provide users with more convenient and smarter online living consumption. Service and achieve open industry builds.
As the foundation of Ping An Group's long-term operation and development, Ping An Property & Casualty Insurance covers the whole country. It has set up secondary institutions not only in 40 provinces and cities, but also completed the layout of more than 1,500 business outlets. At present, the cooperation between Cobos and the first phase of Ping An Property & Casualty has laid a good foundation for the future. In February 2017, Ping An Life Insurance Co., a subsidiary of Ping An Group, reached a cooperation intention with Cobos. On the basis of the cooperation model, a new cooperation plan that meets the business philosophy of Ping An Life Insurance will be planned.
I believe that the addition of "Wangbao" will be greatly improved in terms of business handling and user experience. Cobos will also speed up cooperation with other major banks to speed up the strategic layout of “Wangbaoâ€. The goal of Cobos is not only that, shopping malls, government, restaurants, schools will be the scene of "Wangbao" to display their talents. In the future, I believe that more and more "Wangbao" will appear in our daily life. look forward to……
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